Your comfort is our commitment

Experience the gold standard in care with our PASS Certified Team, who will ensure You’re safe, supported, and well taken care of on every journey.

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At CallTheCare, we prioritize not just the physical well-being of our passengers but also their emotional and psychological comfort. Our commitment to this holistic approach is underscored by our PASS certification, ensuring that our staff is always sensitive, assistive, and supportive.

What is PASS Certification?

PASS, or Passenger Assistance, Safety, and Sensitivity, is a comprehensive training program designed for transportation professionals by the Community Transportation Association of America (CTAA). The certification equips our team with the skills and knowledge to assist passengers in a manner that emphasizes dignity, respect, and safety.

Key Components of PASS Certification

Passenger Assistance Techniques

Our team is trained in the proper techniques to assist passengers in entering and exiting vehicles, ensuring safety and minimizing the risk of injuries.

Sensitivity Training

Recognizing the diverse needs of our passengers, our staff undergoes sensitivity training. This ensures they approach each passenger with empathy, understanding, and respect.

Emergency Preparedness

In the unlikely event of an emergency, our PASS-certified team is prepared to respond swiftly and effectively, ensuring the safety of the passengers onboard.

Equipment Handling

Proper use and handling of equipment, including wheelchairs and other mobility aids, are integral to the PASS certification, ensuring that all equipment is used safely and correctly.

Why Choose a PASS-Certified Provider?

Enhanced Safety

PASS certification ensures that our team is equipped with the latest safety techniques, reducing the risk of accidents or injuries.

Dignified Care

Our sensitivity training ensures that every passenger is treated with the utmost respect and dignity, regardless of their physical or cognitive abilities.

Peace of Mind

Knowing that your transportation provider is PASS-certified offers peace of mind, ensuring that you or your loved ones are in capable and caring hands.

Our Services

wheelchair accessible transportation services

Wheelchair Transportation

We understand the importance of accessible transportation for passengers who rely on wheelchairs for mobility.

Stretcher Transportation

Special service for elderly, seniors, and disabled patients who can’t sit up or need medical supervision while moving.

Ambulatory Transportation

Our ambulatory transportation service is designed for individuals who can walk but may need some assistance during their journey.

CallTheCare's non-emergency medical transportation long-distance

Long Distance Transportation

Experience the best in class with our specialized vans and cars. No journey is too long for us.

Gurney Transportation

Our gurney transportation service caters to passengers who need to be transported on a stretcher or gurney.

A caregiver provides NEMT services for an elderly person in a wheelchair

Hospital Discharge Transportation

We offer a dedicated service for patients who need transportation from hospitals after discharge.

Every journey with us is a promise of safety, attentiveness, and exceptional service.

For more information about our PASS certification or to book a ride with our trained professionals, contact us at 855 850 2255 or email info@callthecare.com.

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